Shipping Information

We have tried to keep our shipping as affordable as possible. We generally use Royal Mail 24 (in the UK) and Royal Mail International Standard. Prices are as follows (July 2020):
UK:
Up to 1kg - £3.70
1kg to 1.5kg - £5.00
1.5kg to 2kg - £6.00
Parcels 2kg to 3kg - £10.00
Orders over £50 - Free shipping

EU (tracked):
Up to 500g - £10.00
500g to 1kg - £12.50
1kg to 2kg - £17.00
2kg to 3kg - £29.00

USA (untracked)
Up to 500g - £10.50
500g to 1kg - £17.00
1kg to 1.5kg - £23.50

USA (tracked)
Up to 500g - £14.00
500g to 1kg - £19.50
1kg to 1.5kg - £24.50
1.5kg to 2kg - £30.00
2kg to 3kg - £39.00
3kg to 4kg - £49.00
Also available is shipping with FedEx (a fast service that usually arrives in less than 1 week) at a flat rate of £45.00 for orders up to 4kg.

Australia, New Zealand and Canada (Tracked):
Up to 500g - £12.00
500g to 1kg - £15.50
1kg to 2kg - £22.50
2kg to 3kg - £38.00
3kg to 4kg - £45.00

Rest of the World (untracked):
Up to 500g - £6.60
500g to 1kg - £10.50
1kg to 2kg - £18.50
2kg to 3kg - £29.00
3kg to 4kg - £37.00

Please bear in mind that we are not responsible for any customs or duty that may be charged on parcels shipped outside of the EU.

When will my order arrive?
All delivery services are taking longer to arrive due to the Covid-19 situation. Please allow extra time for your parcel to arrive. The following timescales are under normal circumstances.

You will receive an email when your order is posted. UK orders should arrive within a couple of working days, and European orders within 10 days. Orders outside Europe will usually arrive in 15-20 working days, sometimes even quicker. 

My order hasn't arrived - what should I do?
Sometimes parcels get delayed, or take the long route to their destination. Our experience is that the postal system is reliable and parcels do eventually arrive. However, if your order has not arrived within 5 working days if you are in the UK, 10 working days if you are in Europe, 40 working days if you are in Canada, or 30 working days elsewhere in the world, then please get in contact with us and we will arrange a replacement. If your original parcel makes an appearance, please don't open it, but mark it Return to Sender and take it to your local post office to come back to us.

The following shipping services are unavailable due to the Covid-19 situation.

EU (untracked):
Up to 500g - £5.00
500g to 1kg - £7.85
1kg to 1.5kg - 10.50
1.5kg to 2kg - £13.00
Parcels from 2kg to 3kg - £20.00
Parcels from 3kg to 4kg - £24.00