Shipping Information

We are currently shipping orders on Mondays and Thursdays only.

Please bear in mind that we are not responsible for any customs or duty that may be charged on parcels shipped outside of Great Britain. Customers may be charged tax at their local rate on the value of their order. This now includes EU customers. We complete detailed customs declarations to ensure that you are charged correctly (and not over-charged). Individual countries have different thresholds for charging taxes. Orders to the USA are not normally charged tax on import.

We have tried to keep our shipping as affordable as possible. We generally use Royal Mail 24 (in the UK) and Royal Mail International Standard. Prices are as follows (January 2021):

UK:
Orders over £50 - Free shipping
Up to 1kg - £3.70
Over 1kg - £5.00

EU (untracked):
Up to 500g - £5.00
500g to 1kg - £7.00
1kg to 1.5kg - £8.50
1.5kg to 2kg - £10.20
2kg to 3kg - £16.50
3kg to 4kg - £19.50

EU (tracked):
Up to 500g - £9.50
500g to 1kg - £11.50
1kg to 1.5kg -  £13.50
1.5kg to 2kg - £15.60
2kg to 3kg - £26.00
3kg to 4kg - £30.00

USA (untracked)
Up to 500g - £7.90
500g to 1kg - £15.50
1kg to 1.5kg - £20.80
For heavier parcels the price for tracked is so close we only offer that option.

USA (tracked)
Up to 500g - £12.70
500g to 1kg - £17.60
1kg to 1.5kg - £22.00
1.5kg to 2kg - £26.50
2kg to 3kg - £43.00
3kg to 4kg - £51.00
Also available is shipping with a courier (a fast service that usually arrives in less than 1 week) at a flat rate of £45.00 for orders up to 4kg.

Australia, New Zealand and Canada (Tracked):
Up to 500g - £12.80
500g to 1kg - £18.50
1kg to 2kg - £23.50
2kg to 3kg - £46.30
3kg to 4kg - £56.50

Rest of the World inc Australia, New Zealand and Canada (untracked):
Up to 500g - £7.70
500g to 1kg - £14.00
1kg to 1.5kg - £19.50
1.5kg to 2kg - £25.00
2kg to 3kg - £38.00
3kg to 4kg - £49.00

When will my order arrive?
All delivery services are taking longer to arrive due to the Covid-19 situation. Please allow extra time for your parcel to arrive. The following timescales are under normal circumstances.

You will receive an email when your order is posted. UK orders should arrive within a couple of working days, and European orders within 10 days. Orders outside Europe will usually arrive in 15-20 working days, sometimes even quicker.

My order hasn't arrived - what should I do?
Sometimes parcels get delayed, or take the long route to their destination. Our experience is that the postal system is reliable and parcels do eventually arrive. However, if your order has not arrived within 5 working days if you are in the UK, 10 working days if you are in Europe, 40 working days if you are in Canada or the USA, or 30 working days elsewhere in the world, then please get in contact with us and we will arrange a replacement. If your original parcel makes an appearance, please don't open it, but mark it Return to Sender and take it to your local post office to come back to us.